RB
Richard B

1 reviews | Active since Oct 2012

19 Apr 2018, 14:19

No response from FNB eBucks

Since the 15th I've had an argument with your eBucks department which regards to awarding me with the incorrect level and as a result, less eBucks than I should be entitled to. I've called you guys and emailed the ********** It's been 3 days and I have yet to hear anything from FNB.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Apr 2018, 15:00
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RB
Richard B's update30 Apr 2018, 11:10
Reviewer Update
no one going to respond to my complaint? you guys are amazing (I mean that sarcastically)