No response from FNB Credit Card regarding inquiry

The only way to get this moving is to complain on Hellopeter I think. Almost two weeks ago I enquired about my Firstcard Budget account and got an automated response. Then on the 11th June 2020 I got an email stating my enquiry ref ***Q was being attended to by a Resolution Service consultant in Credit Card. I followed up on the email but have received no response so far. Will you please chase this up for me?