No Response from FNB Collections for Paid-Up Letter Request

I have emailed FNB Collections at *** five times since 4 March 2025, requesting a paid-up letter for my old overdraft account (***). I provided all relevant details, including my ID number (***), yet I have received no response or acknowledgement.

This lack of communication is incredibly frustrating, as I require proof of settlement to finalize my debt review clearance. Despite multiple follow-ups, it appears that my emails continue to go unanswered.

I respectfully request FNB to:

Acknowledge my emails and confirm receipt. Provide the paid-up letter for account ***, or advise if a new/legal account reference now applies. Ensure a prompt and efficient resolution so I can complete my debt review process without further delay. I appreciate your urgent attention to this matter and look forward to finally receiving a response.