1 reviews | Active since Mar 2018
No Response from FNB "care"
Ref ********** -logged this 30/4/2018 with ********** I logged a complaint after i had to send multiple emails to update my surname and my residential address. Sent multiple emails to FNBs KYC department. Every time I follow up via the secure message on the app, I get asked what is this ref for.
Still no response, all I want is my details updated on all my FNB accounts. and confirmation thereof.
Good day M. Coetzee,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day M. Coetzee,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)