No response from FNB Bank.

My account was closed/ held on the 12th of March and it was send to have been a hacked account from African Bank, I have made several attempts via email to Beverly Nukeri (the lady handling my case) case number : *** with little to zero response from her side, attempts to call her have been made with no luck I have produced all the required documents and even made contact with African Bank who advised they are awaiting feedback from FNB to conclude the investigation but from the 12th of March 2021 to date no, absolutely no communication has been received from FNB. So FNB is this how you treat your clients? , oh not forgetting previous amounts held on my Business account which from 2019 24th December the case is still not resolved.