No response from FNB

My complaint is against the FNB resolution department. I lodged a complaint with regards to an issue I’ve had for the past month, FNB’s resolution team stated that they would be in contact with me within 24-48 hours. I have yet to speak to anyone. I need feedback from FNB asap. You guys are playing with peoples livelihoods. I have lost all faith in FNB, I have been a client for nearly 10 years and never have I been treated like this.