No Response from FNB

I have logged numerous requests with FNB to correct my banking details with no positive response. Cannot get my back accounts corrected, the only alternative now is to cancel them and move to a more professional institution. Thought I would hi-light this shocking service on Hellopeter. Below is the generic reply from FNB sent to all posts. What a joke...... Still they refuse to reply...........

Official business reply Hello ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Ref: ********** NF

Regards,

Client Experience Team

Email address: **********

Tel number: **********