No response from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Pieter R

<p>On the 14th March I met with an advisor from the Greenstone branch to discuss investments. I was promised that I would be contacted  within 2 weeks (by the end of March) to finalise. At the beginning of May, I contacted my private banker  by email and was told I would get a response within a day or 2. That was 1 week ago. Come on FNB, live up to your adverts how you tell the world how good you are.</p>

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Replies (2)

FNB (First National Bank)'s replyOfficial

09 May 2016, 10:18

Dear Mr Le Roux,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 919089.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: 087 *** (option one)

FNB (First National Bank)'s reply09 May 2016, 10:18

Official

Dear Mr Le Roux,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 919089.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: 087 *** (option one)

Pieter R's updateReviewer Update

16 May 2016, 09:28

I received a call from my personal banker who assured me I would get assistance the same day (9th May 2016). It is now the 16th May and still have heard nothing. Think it's time, after 30/40 years, to switch banks.

Pieter R's update16 May 2016, 09:28

Reviewer Update