No response from First National Bank

Re SAPS case number CAS 32/2/23 Re FNB ***** Case Number ***

Our complaint is with regard to the service First National Bank has given to a 6 figure amount of our money intercepted into a *****ulent account with FNB last year. FNB said they could not help me because I did not bank with them! The Darling Police, to whom I reported the theft, emailed FNB Head Office requesting copies of the forms that were completed when the *****ulent account was opened.That was on the 28 June 2024. FNB rep**** to the police that they needed 14 business days to comply with the required information. No information was forthcoming from FNB during that period! The Darling police then again requested the required information on 26 September 2024. This request was acknowledged by FNB the same day saying that it would now take 2 business days. I was at the Police Station this morning and that request, now 13 days later, has still not been answered by them!! My question is: Does First National Bank have something to hide?!!