LN
Lurisa N
1 reviews | Active since May 2011
20 May 2019, 08:03
NO RESPONSE FROM CUSTOMER CARE!
I have been trying to cancel a debit order since April. No one has contacted me and I have received emails stating that they I have been contacted with no avail. I even responded to these emails but not a single response or call back. Really bad service. I moved from my previous bank for the exact same reason, they atleast responded to my online queries and called to confirm the action, FNB has all these online services but its pointless when they don't respond to their customers who use these platforms.
Helpful (0)
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 May 2019, 09:21Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 May 2019, 09:21
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
LN
Lurisa N's updateReviewer Update
23 May 2019, 11:16So i received a call today (23/05) from someone at FNB, I was told that my debit order cannot be stopped/cancelled as it is not on my debit order list. This is something I already tried online via my online banking profile, that is why I contacted the bank in the first place.
So the outcome of this situation is that the bank cannot help me I need to contact the company who is debiting me and get them to stop, and if they choose not too, the bank cannot help me in anyway!
I advised the agent that even if I remove all the funds from my account on the day of the debit order, FNB allows it to go through and my account will go into overdraft, which is a facility I do not want with FNB. So basically I cannot do anything about this and nor can FNB. The only option to close the account so that this debit order cannot go off.
Thank you FNB for your service, I will be moving my accounts to another bank.
So the outcome of this situation is that the bank cannot help me I need to contact the company who is debiting me and get them to stop, and if they choose not too, the bank cannot help me in anyway!
I advised the agent that even if I remove all the funds from my account on the day of the debit order, FNB allows it to go through and my account will go into overdraft, which is a facility I do not want with FNB. So basically I cannot do anything about this and nor can FNB. The only option to close the account so that this debit order cannot go off.
Thank you FNB for your service, I will be moving my accounts to another bank.
LN
Lurisa N's update23 May 2019, 11:16
Reviewer Update
So i received a call today (23/05) from someone at FNB, I was told that my debit order cannot be stopped/cancelled as it is not on my debit order list. This is something I already tried online via my online banking profile, that is why I contacted the bank in the first place.
So the outcome of this situation is that the bank cannot help me I need to contact the company who is debiting me and get them to stop, and if they choose not too, the bank cannot help me in anyway!
I advised the agent that even if I remove all the funds from my account on the day of the debit order, FNB allows it to go through and my account will go into overdraft, which is a facility I do not want with FNB. So basically I cannot do anything about this and nor can FNB. The only option to close the account so that this debit order cannot go off.
Thank you FNB for your service, I will be moving my accounts to another bank.
So the outcome of this situation is that the bank cannot help me I need to contact the company who is debiting me and get them to stop, and if they choose not too, the bank cannot help me in anyway!
I advised the agent that even if I remove all the funds from my account on the day of the debit order, FNB allows it to go through and my account will go into overdraft, which is a facility I do not want with FNB. So basically I cannot do anything about this and nor can FNB. The only option to close the account so that this debit order cannot go off.
Thank you FNB for your service, I will be moving my accounts to another bank.