No Response from Credit Card Application

I have made an application for a credit card bfore the 11th of March. I was contacted by Duran Naidoo on the 11th that I needed to send through some documents to [URL Removed] (Copy of Passport & Proof of Income) my application / Ref number is: ***. I wasited for feedback and recieved none. I made a call to the premier Banking about my application on monday and was told I would recieve an SMS by Wednesday 16 March, which I did not recieve. then today (25th March 2015) I called premier Banking and Spoke to Moris who put me on hold for a very long time only to tell me that there is a backlong. So I asked him why was this not communicated because its now a week late and still no communication from FNB let alone premier Banking.