AG
Amiel G
1 reviews | Active since Sept 2019
06 Jan 2021, 12:45
No response from Complaints department
Hi
i have submitted a complaint to FNB with regards to an issue with a new FNB Card that i bought from Clicks.
I have receieved no feedback from the FNB Team and it is a few weeks now
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Amiel G's updateReviewer Update
08 Jan 2021, 09:28Hi.
This is getting is getting very annoying now. An agent from FNB Hayfields has contacted me yesterday very pleasant but she could not assist me.
This is now the second department from FNB that i have spoken to that could not provide me with any assistance.
i do not understand why you'll can not properly address my complaint.
I have not receieved as yet:
1. FULL Explanation why no agents could assist me with linking the card I bought from Clicks to my Bank Account.
This is getting is getting very annoying now. An agent from FNB Hayfields has contacted me yesterday very pleasant but she could not assist me.
This is now the second department from FNB that i have spoken to that could not provide me with any assistance.
i do not understand why you'll can not properly address my complaint.
I have not receieved as yet:
1. FULL Explanation why no agents could assist me with linking the card I bought from Clicks to my Bank Account.
2. All recordings from my calls with FNB with regards to this issue.
3. FNB to collect the bank card that I have bought from Clicks as I have no use for it.
4. FNB to provide a report on the Bank Card if it is faulty or not.
5. Refund of R180 (Cost of the Bank card from Clicks R60 + Cost of the Bank card from FNB R120).
PLEASE CAN YOU PROCESS MY REFUND OF R180 ASAP.
PLEASE CAN YOU PROCESS MY REFUND OF R180 ASAP.
AG
Amiel G's update08 Jan 2021, 09:28
Reviewer Update
Hi.
This is getting is getting very annoying now. An agent from FNB Hayfields has contacted me yesterday very pleasant but she could not assist me.
This is now the second department from FNB that i have spoken to that could not provide me with any assistance.
i do not understand why you'll can not properly address my complaint.
I have not receieved as yet:
1. FULL Explanation why no agents could assist me with linking the card I bought from Clicks to my Bank Account.
This is getting is getting very annoying now. An agent from FNB Hayfields has contacted me yesterday very pleasant but she could not assist me.
This is now the second department from FNB that i have spoken to that could not provide me with any assistance.
i do not understand why you'll can not properly address my complaint.
I have not receieved as yet:
1. FULL Explanation why no agents could assist me with linking the card I bought from Clicks to my Bank Account.
2. All recordings from my calls with FNB with regards to this issue.
3. FNB to collect the bank card that I have bought from Clicks as I have no use for it.
4. FNB to provide a report on the Bank Card if it is faulty or not.
5. Refund of R180 (Cost of the Bank card from Clicks R60 + Cost of the Bank card from FNB R120).
PLEASE CAN YOU PROCESS MY REFUND OF R180 ASAP.
PLEASE CAN YOU PROCESS MY REFUND OF R180 ASAP.