No response from client care

Went to the bank on Saturday 30/05/2015 to open a single account for my wife and I, as we just got married. Took all the documents through, and the consultant could not offer any advice. She asked me to speak to a consultant over the line with head-office.They kept transferring me over and over again, as the previous consultant kept putting me through to the wrong department. I walked out of the bank as i could not see a branch manager in the bank. I followed up with an email to their customer care Monday the 01/06/2015. Not even a single contact from the bank since. Feel like a small number in a big lotto draw. If i never had a bond with FNB I would not be part of their bank. I would not recommend any of my friends or colleagues to FNB. Ever since i joined FNB i have had issues,from new cards to home loan to this account query. I t is like one hurdle after another. The only way to get the service i require is to put up an argument. That is not fair business. To compound the issue, when we called in the Monday we were advised that we have to go into a bank to do the adjustment on the account. We were there the Saturday-but because the consultant was not trained we wasted our time.