No response from care and navcar regarding simple query, and even worse support from Premium

It is amazing to see how certain individuals can damage the reputation of one of the largest banking institutions. I still have not received a follow-up on a so-called high priority call. When speaking to the customer service person (Peace Lecogo), she decides to have a laugh about the issue, stating that it is not fnb's fault. Only after insisting that Chad Cornelson call me immediately, i then received a phone call (2 days after the high priority was logged), only to find out that there is still no update. Their (Peace and Chad) supervisors/managers clearly have little or less interest in resolving the issue, since Chad claims to have escalated this high priority issue to their manager Jash Govender and others, but not even an acknowledgement from the management team. It is then no surprise that their staff whom they supervise, provide such poor service. One of the people i spoke to via the secure chat did not even know that fnb care has a contact number. It is horribly shocking. What started out as a simple query, has snowballed into a mountain of poor service. If these kinds of issues are raised at fnb branches, they are dealt with, but it seems that the others who sit in their lavish offices and are not customer-facing, do not have a care about the customer at all. Wake up fnb, check your basket, before all the apples are spoilt.