SK
Shakeel K
1 reviews | Active since Sept 2015
03 Dec 2015, 15:59
No response from banker or fnb
Recently changed to private banking. Nearly a week has gone by and I received cards (thanks to outside contracting I assume) but have yet to receive any correspondence from a banker. Further to this I submitted an online complaint 2 days ago and have yet to hear back. The call center isn't much better and I held for close to 10 mins before giving up. Please could someone contact me regarding this mess. If im paying more for a new colored card then I'll be happy to take my money elsewhere.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2015, 16:30Hello SK9736,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Dec 2015, 16:30
Official
Hello SK9736,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826719.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)