No Response - *****

Item: FNB (First National Bank)
Rating: 1
Author: Wendy S

I have been struggling to get assistance from FNB to investigate an ******* transaction made on my account. The request has bern logged twice at the branch, however the ***** department has not made any attempt to assist leaving my account vulnerable.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

18 Sept 2018, 11:36

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply18 Sept 2018, 11:36

Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Wendy S's updateReviewer Update

18 Sept 2018, 13:01

I was just advised by the bank that they are not in any position to assist me. The suggestion was to close my account and open another one, which begs the question that it means the entire FNB is vulnerable to this type of unresolved *****.

Wendy S's update18 Sept 2018, 13:01

Reviewer Update

FNB (First National Bank)'s replyOfficial

18 Sept 2018, 13:24

Good Day

Kindly take this matter to the banking ombudsman to resolve.

We do apologise.

Regards,

FNB (First National Bank)'s reply18 Sept 2018, 13:24

Official

Good Day

Kindly take this matter to the banking ombudsman to resolve.

We do apologise.

Regards,