No response for request to change bank account

Since August 26th I have been trying to downgrade my bank account. Mon, Aug 26, 11:48 PM to privateclientsservice I have emailed my personal banker to request the downgrade of my account, but have had no reply. I would like to downgrade my account to a gold cheque account at R109 per month. Automatic reply came back with this. Your request is in process CRM:*** I heard nothing with regards to this request. I then called them and they said someone was busy with it (Vuyo?) and I will have to wait. I want the account changed as the cost of keeping the private clients account is too much and Sept charges rectified.