DS
Dewald S

1 reviews | Active since Oct 2014

24 Jan 2018, 12:43

No Response for almost a month

I have app**** online for one of FNB services and then I receive a message saying that a consultant will be in contact with me shortly and I haven't received any call or message ever since! Pathetic service maybe we should stop complaining and start considering other banking companies with better service!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2018, 12:59
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***