NO RESPONSE / FEEDBACK

I have been struggling the past 5 days to get FNB to reverse an amount that was debited on my account. I went to the Bank, e-mailed through the specific documents they requested, but still don't receive any response. I have been with FNB for most of my adult life and this is the first time that I feel what is the use of a bank. No one helps me. I have spent more than 30 minutes on the phone, only to be transferred from one person to the other and still no positive result could be given. <br> <br> Funny how the banks are always first in line to get their money, but now I want to get my money back and I have to wait whenever someone feels like to assist me. Pathetic to say the least.