NO RESPONSE DOCS RECEIVED

I OPENED UP A BUSINESS ACC ABOUT 2 YEARS AGO (WITHOUT ANY FICA DOCS) LAST YEAR I WAS REQUESTED FOR FURTHER DOCS WHICH I SUBMITTED. THEN FURTHER DOCS WERE REQUESTED AND MY ACCOUNT WAS FROZEN!! I FORWARDED THE DOCS TO THEM ON THE 29TH MAY 2015 AND 10TH JUNE 2015. THEY HAVE NOT ACKNOWLEDGED RECEIVING THEM, I HAVE LITERALLY BEGGED OUR BUSINESS RELATIONS LADY R WILSON AND THE BANK MANAGER F LOMBARD TO ASSIST. TO DATE I HAVE HAD NO RESPONSE!! MY ACCOUNT REMAINS FROZEN!!!! IS THIS HOW THEY TREAT THEIR CLIENTS!!