NO response despite numerous emails and query

I submitted a query to FNB on 23 September 2020 and received a reference number ***Q. To this day I only received an email indicating my query was sent to a different department and no further feedback

I have sent 2 follow up emails and still no response!!

This is the worst client service I have ever received from FNB. It is a query not rocket science. At least call me so that we can discuss if you do not have an answer at this stage