NO RESPONSE BACK FROM PREMIER BANKER

I have logged 2 complaints with the Premier Banker-got an e-mail back on the 9th confirming they will respond back to me within a business day.Still no feedback and th on the following issues that are crucial to me.The first was that they raise R115 for a new card-that was not if my previous one was lost, the old one expire.The first time they asked money to use a card-I contact other FNB clients and they never got charged if a card expire.I also got an all-inclusive deal and I actually pay more a month for that.The second issue was that I receive a sms from them stating that I need to pick-up my card at Stellenbosch.This is unacceptable-they should phone or send a message, asking where they can deliver the card.I do not want to pick up the card at the branch.Still no feedback.I refuse to pick-up the card or pay for the card-there are other options for me. I then logged a second call yesterday and I did not receive on this a reply as well. I did receive an sms yesterday evening confirming that they cancel my card and find that unacceptable as well. Really why do you logged a call at a Premier Banker and why do you get a service to a Premier Banker if the service is non-existent.