GT
Gail T

1 reviews | Active since Jun 2017

24 Jun 2017, 21:44

No response at all

<p>I am currently working in the UK and want to change my South African address. I phoned and was told to send my docs to ********** This I duely did and on the 11th June and received an automated reply. I have sent 6 messages since then begging for a response however I have been totally ignored. I now threatened them with this review but still I remain ignored. What does it actually take for me to get a response?</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2017, 10:09
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2017, 11:52
Official

Dear valued client

Thank you for submitting FICA docs

All is in order.

Regards