NO response and now same person still debiting
<p>****ED OFF with these damn banks.</p> <p>So my FNB bank account costs me sometimes over R500 in fees for the month. they take this money all willy nilly anytime towards end of the month when they feel like it. **** things is that there is someone else that debited from my account and i followed protocol, called FNB then was sent forms to fill in, emailed them the forms and flippen never got a response. Now again this month this company debits and yet this **** was supposed to be sorted out or so i assumed since they went all MUM on me. They are damn ridiculous with their fees and this isnt even a salary account imagine that. And now im suffering here with this rotten company taking my pennies. i bust my a** daily to make that paper and this is unacceptable.</p> <p>This is what my fees were:</p> <p>31 may: Service fees: R90.20; <br />Value Added Service Fees: R76.85<br />Non FNB withdrawal fees: R87.85<br />Monthly account fee: R49<br />Declined purchase: R8.50 <br />So fees for the 31 May was R312 besides the unauthorised debit of R249 from Elite Singles</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good day
the turn around time seems to be an issue here. i need my money reversed from last month when it ws suspposed to be done and from this month. this is the account my clients money goes into i cant have this happening. now im still waiting and no one has contacted me. my landline is ********** 990, my cell is ********** 461 and my email is ********** no one has bothered to call em or email me at all since i called in yesterday. im not happy at all. ridiculous true.
Good day
the turn around time seems to be an issue here. i need my money reversed from last month when it ws suspposed to be done and from this month. this is the account my clients money goes into i cant have this happening. now im still waiting and no one has contacted me. my landline is ********** 990, my cell is ********** 461 and my email is ********** no one has bothered to call em or email me at all since i called in yesterday. im not happy at all. ridiculous true.
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Why is it that i had to call in to get told that Christina Mtshali sent an email to the wrong address. Guys please i am waiting for My R498 to be refunded. If i was owing your'l;l i guarantee that your'll would have checked my details listed on my banking profile to get correct information. I have also listed information here as well. I NEED THIS SORTED becasue no one had the decency to sort this out from last month.
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Why is it that i had to call in to get told that Christina Mtshali sent an email to the wrong address. Guys please i am waiting for My R498 to be refunded. If i was owing your'l;l i guarantee that your'll would have checked my details listed on my banking profile to get correct information. I have also listed information here as well. I NEED THIS SORTED becasue no one had the decency to sort this out from last month.
STILL havent been able to get hold of Christina. HELLO PETER can you give these people my correct details. apparently i have to wait 30 DAYS for a response from the company that debited me. Well since i sent through the email on the 4th May im sure the 30 days is up now. This is ridiculous. Im going to the ombudsman now. Customer service with FNB is not gone down to the dogs. R498 thats how much im waiting for. I dont care about the bank charges i want my money reversed thats all. Chrsitina, check your voicemail on your landline for crying out loud.
STILL havent been able to get hold of Christina. HELLO PETER can you give these people my correct details. apparently i have to wait 30 DAYS for a response from the company that debited me. Well since i sent through the email on the 4th May im sure the 30 days is up now. This is ridiculous. Im going to the ombudsman now. Customer service with FNB is not gone down to the dogs. R498 thats how much im waiting for. I dont care about the bank charges i want my money reversed thats all. Chrsitina, check your voicemail on your landline for crying out loud.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)