1 reviews | Active since Oct 2017
No response and impossible to get hold of
I am quite frankly disgusted by the behaviour of FNB towards my complaint regarding the FNB 10K Joburg City Race. I attempted to contact them via email to the organisers of the race event on the 25th of September, to which I am yet to get a response. Many frustrated messages on twitter finally got a response from their bot, to whom I sent a message, but am yet to get any reply. It seems as if the race organisers couldn't care less if racegoers get beaten up and ****** on their way to collect race kits (such was my ordeal), as long as they can boast on social media about the race, to hell with people like us.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Your complaint was routed to our Marketing department who have conformed that they had been in contact with you.
Complaint reference number ***NF was issued for your complaint.
I trust that the matter has been addressed to your satisfaction.
Please accept my apologies for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Your complaint was routed to our Marketing department who have conformed that they had been in contact with you.
Complaint reference number ***NF was issued for your complaint.
I trust that the matter has been addressed to your satisfaction.
Please accept my apologies for any frustration and inconvenience caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)