CV
Cornelius V
1 reviews | Active since Aug 2012
11 Sept 2015, 15:18
No Response and broken promises, Merchant services
I opened a new retail store in Benoni, requested an extension card machine be placed in the store. Request sent 27 August. We had to follow up on 04 September after all documents has been sent the week before with no feedback. Same day the Representative Zodwa came for original signatures and she advised it can take 3 to 5 working days to get the machine and she will hand it in on Monday. We were happy with this arrangement as she guaranteed us the machine will be installed latest by Friday 11 September. I confirmed this as we need the machine for that weekend (12 September to 13 September).<br> I have sent mails to [Email Removed]
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Sept 2015, 16:30Hello blnelius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799347NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799347NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Sept 2015, 16:30
Official
Hello blnelius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799347NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799347NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)