No response--again
I sent an insurance query via your website. I received the following reply on the 23rd April--9 days ago:--
"Your Insurance Enquiry, Reference No. 4KRCAEIM
"Thank you for sending an enquiry to us. An FNB Insurance Broker will contact you within 2 working days (Monday to Friday). Alternatively, you may contact us directly on ***to follow up on this enquiry."
I'm STILL waiting for a response. I will repeat what I have told you over and over, ad nauseam, I am deaf and cannot be contacted by telephone. I expect an email response not later than close of business tomorrow.
Good day Mark Widdicombe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mark Widdicombe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)