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sameerah.suliman sameerah.suliman

1 reviews | Active since Jul 2016

29 Jul 2016, 19:12

No response after I logged a call

<p>On the 21st June I bought data via cellphone banking the money went off my account but I the data was not loaded onto my cellphone ....called fnb they logged a query said they will get back to me within a few days .....it's over a week and I still haven't gotten any response </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 06:52
Official

Good day sameerah-suliman,

Thank you for making contact with us.

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: 982423

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)