No response after documents for new account

I recently opened a business account with FNB. They required documentation which i sent through promptly. 2 days later, i call business banking, only to be told the never received it. I forwarded again to consultant and new account email address. Numerous calls later it emerges that they only received the email when i pushed them, and only now will they start with processing. So i have wasted 3 days chasing them, and now i have to wait 3 days again! Unacceptable. I am an FNB client, but am seriously considering going to Standard Bank because of all the issues i had just to open a business account!