NO RESPONSE after 5 emails!!!

Good day, <br> Yesterday (3 Dec), in some panic, we informed our Business Banker of credit card ***** taking place on one of our corporate cards and asked for immediate action. She contacted Tebogo Mabona and the credit card department in turn, but the response back was that they needed this on a letterhead. This was the first thing that baffled me, because in my personal banking this would not be required. But alas, I sent the letter.<br> <br> 5 EMAILS AND A DAY has gone by with zero feedback from your card department. I do not know if this card has been cancelled and I do not know what will be done about this ***** situation. Is this the service FNB will provide to business clients? Am I the only person concerned about this ***** case and about our funds? Your personal banking is excellent, but I am gravely disappointed in the business banking side. I can't think of a single reason why I should keep our business accounts with FNB any longer.