SB
Sean B
1 reviews | Active since May 2018
03 Apr 2024, 21:06
No Response
I dont know what it will take to get the attention of FNBLIFE, to chage banking details for the debit order of fueral Policy FI*** i have tried for a month to change banking details on the FNB APP but it does not change, sent e mails to FNBLIFE to assist, no reply, in the meantime FNB deducts and no funds in the account and bank charges ! I want this sorted out ASAP !
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Replies (2)SB
Sean B's updateReviewer Update
05 Apr 2024, 17:23And yet this saga is still continuing, NO RESOLUTION ! An agent calls and she wants to change the debit order date ? ? I dot want to change the debit order date, i made it clear on my review what i want to change.... and it was clear that i want to change banks and set up a new debit order, i explained.... then i get told that my spouse needs to do a debit order mandate and she has to phone him to get consent, i give the number, this is early afternoon.... by 16h00 no one called my spouse to get any mandate permission. It was as i see just swept under the caarpet when i closed the call. On your banking app, there is an option to change banking details.... NOT WORKING,not FUNCTIONAL. If your App worked i would of changed it a month ago myself. The new bank details is of my Spouse, Nedbank, why cant you e mail me the documents to complete with his signature and his ID etc... ?? This is now becoming rediculous and a pain where its not supposed to be. I need this sorted out ASAP
SB
Sean B's update05 Apr 2024, 17:23
Reviewer Update
And yet this saga is still continuing, NO RESOLUTION ! An agent calls and she wants to change the debit order date ? ? I dot want to change the debit order date, i made it clear on my review what i want to change.... and it was clear that i want to change banks and set up a new debit order, i explained.... then i get told that my spouse needs to do a debit order mandate and she has to phone him to get consent, i give the number, this is early afternoon.... by 16h00 no one called my spouse to get any mandate permission. It was as i see just swept under the caarpet when i closed the call. On your banking app, there is an option to change banking details.... NOT WORKING,not FUNCTIONAL. If your App worked i would of changed it a month ago myself. The new bank details is of my Spouse, Nedbank, why cant you e mail me the documents to complete with his signature and his ID etc... ?? This is now becoming rediculous and a pain where its not supposed to be. I need this sorted out ASAP
SB
Sean B's updateReviewer Update
09 Apr 2024, 18:11Still FNB is trying to deduct premiams after it has been reported and the situation is still not resolved ! Bank charges for failed debit orders ??? Who has to pay that ??? Please sort this OUT !
SB
Sean B's update09 Apr 2024, 18:11
Reviewer Update
Still FNB is trying to deduct premiams after it has been reported and the situation is still not resolved ! Bank charges for failed debit orders ??? Who has to pay that ??? Please sort this OUT !