CA
Caroline A

1 reviews | Active since Oct 2013

03 Nov 2015, 11:22

NO RESPONSE

I phoned the Revolving Credit Department on Friday morning early to apply for a revolving credit. The lady told me that a consultant would phone me. To date no-one phoned. Bad service.<br> <br> The same problem with the overdraft department. A consultant was supposed to phone me and to date no-one phoned. Bad service.<br> <br> I went to FNB Bryanston Shopping Centre and the lady told me that she could not help me as a consultant is supposed to phone me.<br> <br> My friend phoned Standard Bank and while she was on the phone to them her revolving credit was approved.<br> <br> I have been with FNB for more than 25 years and am very disappointed with their service. <br> <br> I am very tempted to go and apply for the loan at another bank and then also to transfer my cheque account. I have a good credit record and no debt, except for the bond with FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2015, 12:11
Official
Hello Caroline Amrouni,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 804688.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)