DM
Dawie M
1 reviews | Active since Aug 2010
15 Oct 2015, 16:53
NO RESPONSE
I received a foreign payment on Monday 12 October 2015 so I gave it 3 working days to arrive. This morning at 09:00 I e-mailed FNB Forex the swift message to followup. According to the their aut reply they will get back you within 2.5 hrs. At 12:00 I emailed them again and at 15:00 again<br> Not even a reply stating sorry we can not locate the payment. <br> COMMON COURTESY is part of customer service!!!!! this is not acceptable for a bank that asks how they can help you.<br> I am utterly discussed in the service received, you not even deserve the commission you are earning on the transaction!!!!!
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FNB (First National Bank)'s replyOfficial
16 Oct 2015, 07:58Hello dawiem,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Forex who will provide you with feedback.
The reference number is 787507.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Forex who will provide you with feedback.
The reference number is 787507.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Oct 2015, 07:58
Official
Hello dawiem,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Forex who will provide you with feedback.
The reference number is 787507.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Forex who will provide you with feedback.
The reference number is 787507.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)