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RG
Rease G

1 reviews | Active since Sept 2012

31 Jul 2018, 00:53

No response - 4 days later...

I have always had great dealings with FNB - however my recent dealings with FNB have been terrible.

1. I attempted to open a business account online 4 days ago, I received an error & was informed that someone would contact me. I have not received any form of contact from any represenatative at FNB. ***

2. Later that day I sent an email to the premier banking email box where I was informed that someone will contact me in 48 hours - I am still waiting. Request Ref: ********** 0

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 08:53
Official

Good Day Rease ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RG
Rease G's update31 Jul 2018, 12:44
Reviewer Update
I cannot believe my eyes! Is this what you call providing feedback????? After I have loaded a Hellopeter complaint – you have the audacity to tell me to email the correct department to have my issue resolved. What happened to helping customers? Would it be too much for you to contact the correct department and request that somebody gives me a call to resolve this matter? Your disgusted customer, Rease Gopal From: PCB Operations Sent: Tuesday, 31 July 2018 10:52 Subject: ********** NF Good day Mr. Gopal, I trust that this email finds you well. We hereby acknowledge receipt of your Complaint. Kindly email the registration reference number to ********** for further assistance or contact ********** 479 option2 ,option1 for new business accounts. Thanks, Kind Regards, Thabo Al**** FNB - PCB Operations