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Hi, <br> <br> last month I informed Virgin Active that i would need to settle my account in person, however it was too late to stop a debit order due 6 days later. It failed, as it has before, except this time it was followed by a successful sms. I checked my account only to find a R100 fee - a penalty amount far beyond what I've paid before. I checked the last pricing guide you sent me and there it stated Failed debit orders: R5 per item. After complaining online a consultant informed me there was a new pricing guide - which was never sent to me? - and the new fee was R25 per unit, 5 TIMES HIGHER than the previous. That is unacceptable! Taking so much money when we clearly have so little to be in that situation in the first place!<br> <br> I informed the consultant I was not happy and sought to have it reversed. I also informed him that the debit order would be settled in person. However, to make matters worse, nothing was done and the debit order failed again on the 15th and penalised me another R100. This has to be reversed as the error is now on your side .<br> <br> I have since had no response to my last 3 queries. My account should have been settled and closed by now - I will not pay for August!!!