NO RESPONSE

How fascinating. I get contacted by FNB and instead of understanding my concerns which I fee is fair and instead I receive condescending feedback and am told: "Well if you want to cancel everything let us know". and that everything was explained to us. Well we have numerous emails posing our concerns whereby Molatelo and Maud of FNB never rep**** sufficiently with feedback or clarity which we have proof. I have never felt so disappointed and belittled. All I want is clarity and the Bank is treating me in this manner after years of loyalty to FNB with various credit agreements. SHOCKING I want to proceed but simply want FNB to provide me with clarity if I choose their option of the R 200.00 insurance that it will be paid to FNB monthly directly and that they are NOT going to transfer a 12 month upfront payment to an outside insurance company then add that amount onto my total outstanding balance. They are now refusing to advise or respond accordingly.