no response

I have been trying to contact the FNB CARD COLLECTIONS department for 4 days now. They have an option to press for call backs but nobody has called me back. On top of this they have deducted more than they should from my account . I have been on hold on their line for 30 minutes and there is no reply and no assistance.

I have now had to escalate this as nobody has returned any of my call backs and I have still not been helped a week later.