No response

I logged a complaint about FNB personal loan department/ special arrangements department which i had sent all my relevant documents supporting that I am currently unemployed for me to pay the full loan amount. Special arrangement department declined the request and stated that I was in arrears. I advised Puleng Mokoena that i had call in before my account was in arrears and was provided with the incorrect email address. She never responded to my email. I then wrote here on hello peter about that service and was later contacted by Clinton Naidoo who understood the matter at hand at that time. He provided me with his email address to forward him proof that I had tried sending my request and supporting documents well in advance be for account was in arrears. I sent that email to him on the 10th of December till now I am still awaiting feedback. Debit order has yet bounced.