NO RESPONSE

I have been trying to get hold of your debit order reversal department for two days straight with spending over 3 hours waiting on hold over the last 2 days. If one does manage to get through then I am told the system is offline....this is beyond pathetic service to the max and I will definitely be changing my account to another bank where THEY ACTUALLY SO TRY AND ASSIST their customers. I cannot even get through to any of your branches to find out if I can do it inside of the branches as none of the numbers work