No response
Good day
I did not reveive any feedback from fnb yet on my previous complaint. Pathetic!!! It is 2 days already. Ref number ********** NF.
Good Day Fransie-louise-jacobsohn ,
Thank you for your feedback.
Kindly be advised that Temp Loans where unable to get a hold of you however they have sent you a email as per the below.
Email Customer : ***, Subject : ***NF, Message : Good day Mr Nel Kindly note that we tried calling you, however your line was engaged. Please note that the Temporary Loan is a pre-scored, short-term credit facility offered to pre-selected customers, where they can borrow a fixed amount interest-free loan over a period of 31 days. Potential clients are pre-selected, pre-scored, and are existing FNB cheque or transactional account-holders. The pre-selection and granting of the offer, is subject to a range of criteria and affordability measures. Having an account with FNB is not an automatic qualification. The Temporary Loan offer is subject to a customer’s account going through an automatic credit scoring process. On this basis, you presently do not qualify for a Temp Loan, as it cannot be influenced by any one at any level in the Bank as this is an automated pre-scoring process, you can try applying for the loan on the 22 February 2018.
Ref: ***NF
Should you have further enquires do not hesitate in contacting *** .
Regards FNB Query Resolutions
Good Day Fransie-louise-jacobsohn ,
Thank you for your feedback.
Kindly be advised that Temp Loans where unable to get a hold of you however they have sent you a email as per the below.
Email Customer : ***, Subject : ***NF, Message : Good day Mr Nel Kindly note that we tried calling you, however your line was engaged. Please note that the Temporary Loan is a pre-scored, short-term credit facility offered to pre-selected customers, where they can borrow a fixed amount interest-free loan over a period of 31 days. Potential clients are pre-selected, pre-scored, and are existing FNB cheque or transactional account-holders. The pre-selection and granting of the offer, is subject to a range of criteria and affordability measures. Having an account with FNB is not an automatic qualification. The Temporary Loan offer is subject to a customer’s account going through an automatic credit scoring process. On this basis, you presently do not qualify for a Temp Loan, as it cannot be influenced by any one at any level in the Bank as this is an automated pre-scoring process, you can try applying for the loan on the 22 February 2018.
Ref: ***NF
Should you have further enquires do not hesitate in contacting *** .
Regards FNB Query Resolutions