No response

Been trying to call FNB since Monday to receive paid up letter for my two personal loan accounts. Their personal loan department is always busy as they experience high volume calls. Trying to alleviate this pressure off them, i instead sent a mail as mine was not an urgent request that needed their immediate attention. I have yet to receive a response from FNB and NOW the matter is urgent. Please advise why we have all of these communication platforms when not all of them are effective or tended to.

Hardly ever have any complaints about FNB, really have loved their service thus far but their response, or lack of rather, is quite disappointing.