No response

I reported that I was ****med by an fnb client submitted proof to the ***** department opened a case number with saps gave fnb all information, but still they only responded that they have now escalated the matter to NCC. I just need my money back and fnb has to release it because it's still in the account. Now they want to drag this whole thing out. The fnb consultant never even bothered to make contact once to inform inform me about any developments