NO response

HI there i am referring to this the follwing as no one from FNB has come back to regarding my complaint.:<br> <br> Hello MozaSolo,<br> <br> Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. <br> <br> A formal complaint has been logged on your behalf and the reference number is 657026. <br> <br> Regards <br> Complaints Resolution <br> Melinda Duvenhage<br> Email address: [Email Removed]<br> Tel number: *** (option one)<br> <br> This is email they sent me, but i still have not heard from anyone. this is seriously becoming ridiculous. Do i have to go to media and ask my lawyer to intervene? Why do they not want to own up to a mistake they made, I did not even get an apology from any from the people i spoke to who sold me the product they never even checked they had stock.