No response

I tried to use the FNB Moneygram service to send to a registered beneficiary via my cellphone with no success . I phoned the call centre on Tuesday the 30th of March for assistance and they said they could not help i had to go into the branch. I went to the St Georges Branch in Cape Town on Wednesday the 31st of March , the consultant advised we try the ATM, still did not work. She was clueless as to what i should do next so she referred me back to the call centre where i was advised to call ***. I phoned the CC around 1pm on Wednesday the 1st of April, was put on hold for a long time, query was still not resolved. The consultant said she was logging in my query and somebody would call me back asap, at 17:00, still no call from you guys. Does anybody in your branches or call centres actually know how this cellphone or ATM process works? i am so frustrated :-(