No Response

<p>I paid money into an incorrect account and requested my branch to reverse and repay with all relevant documentation. This was on 7 May 2017. I am still waiting for the issue to be resolved even though I was told it would be resolved within 7 working days.</p> <p> </p> <p>I sent a follow up email to my contact person at the branch on 11 June 2017 and still have had no response. </p> <p> </p> <p>I phoned the branch this morning and was Automatically transferred to the call center where Josephine told me that the branches do not take calls anymore and she cannot transfer me.</p> <p> </p> <p>I have never experienced unpersonalised service like this before. I understand that it was my mistake, but then don't make commitments and not correspond when asked.</p> <p> </p> <p>Then the branch's so called personal consultants don't take calls and hide behind a less qualified call centre agent that is just following instructions. </p> <p> </p> <p>Absolutely poor.</p>