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<p> ********** Q is my claim number with FNB eBucks. </p> <p> </p> <p>So my query is about 2 weeks old now. I've received 101eb for the month of March because my account isnt in good standing. Now ive already determined this on my 1st phone call with FNB eBucks that my debit order on my FNB Smartbond went off on the 1st of March instead of the 28th of February like it was suppose to. Which is not my fault and yet Im the 1 who get penalised for this. So i wanted to know why my debit order went off late. Which i was told it would be investigated..</p> <p> </p> <p>Now with my 3rd phone call with eBucks after I've phoned them the 2nd time to find out why they didn't phone me back yet they've told me the exact same thing that the consultant and i talked about in our 1st conversation. Still i dont know why my debit order went off late. Still im penalized for something thats not my fault.</p> <p> </p> <p>Now ive been told the investigation would take 1 to 2 working days. Its 4 working days. Im not phoning again. </p> <p> </p> <p>Ive been a loyal customer since i was a student. Ive had my Smartbond with FNB for almost 2 years and never had any problems with my debit order.</p> <p> </p> <p>Still penalized though...</p>