No Responds

I previously had an issue with a certain transaction and contacted premier banking via mail and online help option. This I had to follow up for 2 weeks and was never responded to.<br> <br> I then called them and they assisted me and later was informed that the issue was resolved. they then phoned me and informed me that they had system issue ( for 2 weeks, and never informed any of our customer)<br> <br> Yet again, I have another issue with e wallet, have mailed, did an online help thing. this was from Tuesday, as I am sending this I have also mailed a reminder but all I get is that automatic responds and never solution. I tried phoning in and could not be assisted yesterday as I did not have my card with me and could not to verified as they need the last 4 digits on my card.<br> <br> How will I get assistance? <br> <br> If I am no longer a premier banker, why don't I get informed?