No respond from FNB CUSTOMER CARE

BEEN TRYING TO GET HOLD OF FNB CUSTOMER CARE SERVICES, BEEN PUT ON HOLD FOR A WHILE. MY GOLD CHEQUE ACCOUNT HAS RUN INTO A DAILY NEGATIVE WHICH IS IMPACTING MY BANK CHEQUE ACCOUNT. SOMEONE SEEMS ON A DAILY BASIS TO DEBIT MY ACCOUNT WHICH I DONT UNDERSTAND AND NOT AWARE OF. UNAUTHORIZED, I AM A UNHAPPY CUSTOMER