RS
Renaldo S

1 reviews | Active since Jan 2016

19 Jan 2016, 09:00

No Respond

I have had my FNB account for almost 7 years now and for almost 8 months now i haven't earned any EBucks.<br> I have phoned FNB and EBucks numerous times and no one could ever give me a reason for why I'm not earning any. <br> I spend on average R3000 on fuel and almost R2000 on airtime each month but don't get anything back as \promised"in ALL the ads and promos!<br> <br> They have advised me over the phone that I have to go into a branch to rectify this but no one at any of the branches were able to assist me"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jan 2016, 09:59
Official
Hello RenaldoSiebert,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 850871.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)