No responce from FNB after false accusation

Item: FNB (First National Bank)
Rating: 2
Author: Naas V

I received a letter from FNB dated 31 March stating that my account is overdrawn by R28 200. It is a false accusation which I take very seriously. I need : a written apology on a FNB letterhead as well as an assurance this will not happen again.<br> I J Viljoen.

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Replies (1)

FNB (First National Bank)'s replyOfficial

08 Apr 2016, 14:45

Hello neonwebs,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply08 Apr 2016, 14:45

Official